For the Guest:


Guests may terminate the Booking by providing 14 days’ notice of their intention to vacate the Space through the website. The “Check Out” date entered into during the initial booking process is indicative only. Upon booking a space, Guests agree for Space Next Door to collect payments for the space on a 30 days recurring basis where 14 days’ notice is required to terminate.

Hosts may also terminate the Booking by providing 30 days’ notice in writing to Guest through Space Next Door their intention to terminate the Booking.

Cancellation made at least 14 days before the move in date: 100% refund (except Space Next Door service fee)

a) 100% of the pre-payment made for the first month rental and the full security deposit amount paid will be refunded if cancellation is made at least 14 days before move in date, not including the day the cancellation request is submitted.

b) Space Next Door service fee is non-refundable.

Cancellation made at least 7 days before the move in date: 50% refund (except Space Next Door service fee)

a) 50% of the pre-payment made for the first month rental and the full security deposit amount paid will be refunded if cancellation is made at least 7 days before move in date.

b) Space Next Door service fee is non-refundable.

Your security deposit will be refunded back to the credit card that you have used for your latest payment within 30 days from the contract end date.

Cancellation made in less than 7 days before the move-in date: No refund of rent

We charge 100% of the rent and full refund deposit, insurance and order amount.

For Hosts:

Cancellation Penalties

Canceling a guest's reservation can have serious implications on their storage plans, so penalties will be applied unless there is an extenuating circumstance.

Cancellation fees

These host cancellation fees will be waived for your first cancellation within a 6-month period.
After that:

More than 7 days before check-in: You'll be charged $50 per cancellation.

Within 7 days of check-in: You'll be charged a $100 fee for reservations canceled within 7 days of check-in.

Any applicable cancellation fees are automatically deducted from your next payout.

For any cancellation, please write in to us with your signed-in email and booking ID at help@spacenextdoor.com

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